Customer Consent & Communication Policy – Australian Green Hub

By submitting your details, using our website, or engaging with Australian Green Hub’s services, you acknowledge and agree to the following terms:

Service Request Acknowledgement

When you provide your information to Australian Green Hub, you are voluntarily requesting to be contacted regarding energy-efficient products, consultations, installations, rebate programs, or related services. Submitting your details does not automatically create a binding agreement but allows us to assess and respond to your enquiry.

Permission to Communicate

You authorise Australian Green Hub and its approved service providers to contact you using the details you provide, including through:

  • Phone calls
  • SMS or text messages
  • Email communications
  • Messaging applications

These communications are considered expected responses to your enquiry or service request. Where permitted under Australian law, this consent applies even if your contact number is listed on a “Do Not Call” register or similar preference list.

Customer Declaration

By proceeding, you confirm that:

  • You are at least 18 years of age
  • You are authorised to make decisions regarding the nominated property
  • The information you provide is accurate, complete, and up to date

Australian Green Hub may rely on this information to assess service suitability, eligibility for rebate programs, and installation requirements.

Use of Information

Australian Green Hub collects and uses personal information for purposes including:

  • Assessing eligibility for government energy programs and rebates
  • Arranging consultations, quotations, inspections, and installations
  • Providing customer support and service updates
  • Maintaining records, including proof of consent where required

All personal information is handled in accordance with applicable Australian privacy laws and our Privacy Policy.

Estimates, Rebates & Program Conditions

Any estimated savings, rebate amounts, installation timelines, or indicative pricing provided by Australian Green Hub are general estimates only and may vary depending on:

  • Property-specific technical assessments
  • Government program requirements and approvals
  • Product availability
  • Service location and installation conditions

Final eligibility and outcomes are subject to formal assessment and program approval processes.

Opt-Out & Withdrawal of Consent

You may withdraw your consent to receive communications from Australian Green Hub at any time by:

  • Emailing us at: sales@australiangreenhub.com.au
  • Using the unsubscribe or opt-out option included in our communications
  • Replying “STOP” to SMS communications where applicable

Once your request is processed, we will cease non-essential communications except where required for legal, compliance, or service-related obligations.

Third-Party Service Providers

To deliver our services effectively, Australian Green Hub may share relevant customer information with trusted third-party providers including installers, technicians, contractors, suppliers, or government program administrators.

These parties are authorised to use your information only for service delivery, compliance, or operational purposes related to your enquiry or installation.

Contact Information

Australian Green Hub Pty Ltd
Victoria, Australia

  • Phone: (03) 70686372
  • Email: sales@australiangreenhub.com.au
  • ABN: 60 689 784 889
  • Address: 117/530 Collins Street, Melbourne,
    Victoria, Australia-3000