Privacy Policy – Australian Green Hub

Protecting Your Personal Information

Australian Green Hub is committed to protecting your privacy and handling your personal information responsibly, securely, and transparently. This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our business, website, or services.

We comply with the Australian Privacy Principles (APPs) contained within the Privacy Act 1988 (Cth). Further information about these principles is available through the Office of the Australian Information Commissioner (OAIC).

What We Mean by Personal Information

“Personal information” refers to information or opinions that identify an individual. This may include details such as:

  • Full name
  • Residential or business address
  • Email address
  • Phone number
  • Property details related to service enquiries

How We Collect Information

Australian Green Hub may collect personal information through various methods, including:

  • Website enquiry forms and quote requests
  • Phone calls, emails, and direct communications
  • Service consultations and appointments
  • Written correspondence
  • Referrals and publicly available information
  • Website technologies such as cookies and analytics tools

While our website may contain links to external websites, Australian Green Hub is not responsible for the privacy practices or content of those third-party sites.

Why We Collect Your Information

We collect and use personal information for purposes including:

  • Providing energy-efficient products and services
  • Assessing eligibility for government rebate and energy programs
  • Managing consultations, quotations, inspections, and installations
  • Responding to customer enquiries and support requests
  • Meeting legal, compliance, and program administration obligations
  • Improving our services and customer experience

We may also use your information for related communication and service updates that you would reasonably expect. You may opt out of marketing communications at any time.

Sensitive Information

Australian Green Hub does not intentionally collect sensitive personal information such as information relating to:

  • Health conditions
  • Religious beliefs
  • Political opinions
  • Criminal history
  • Ethnic or racial background

If sensitive information is provided unintentionally, it will be handled in accordance with applicable Australian privacy laws.

When We Share Your Information

Your personal information may be shared:

  • With your consent
  • With trusted contractors, installers, technicians, or service providers involved in delivering services
  • With government agencies or program administrators where required for rebate applications or compliance purposes
  • Where disclosure is authorised or required by law

Australian Green Hub only shares information necessary for the completion of services and operational requirements.

How We Protect Your Information

We take reasonable precautions to protect your personal information from:

  • Unauthorised access
  • Misuse or loss
  • Improper disclosure
  • Alteration or destruction

Information is stored securely using appropriate administrative and technical safeguards.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it, unless retention is required for legal, compliance, or business purposes.

Accessing & Updating Your Information

You may request access to the personal information we hold about you and request corrections if any information is inaccurate or outdated.

Requests should be submitted in writing. Australian Green Hub may request proof of identity before providing access to personal information.

Where permitted by law, a reasonable administrative fee may apply for certain record requests.

Keeping Information Accurate

We aim to ensure that all personal information we hold is accurate, current, and complete. If your details change or you believe information we hold is incorrect, please contact us so we can update our records.

Changes to This Privacy Policy

Australian Green Hub may update this Privacy Policy periodically to reflect changes in legal requirements, business practices, or services. The latest version will always be available on our website.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your information is handled, please contact us:

Australian Green Hub Pty Ltd
Victoria, Australia

  • Email: sales@australiangreenhub.com.au
  • Phone: (03) 70686372
  • ABN: 60 689 784 889
  • Address: 117/530 Collins Street, Melbourne,
    Victoria, Australia-3000